Privacy notice · Terms, conditions and cancellations
Version 2026-10-05
SanaTec Diving ("we"), with its address at, Tulum, Quintana Roo, Mexico, is responsible for the personal data you provide, in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and, for residents of the European Union, the GDPR.
Identification and contact details: name, date of birth, nationality, email, mobile number, and where you are staying in Mexico. Diving experience: certifications, number of dives, date of last dive, and diver accident insurance. Emergency contact details. Equipment sizes.
Sensitive data: the answers you give on the Diver Medical Participant Questionnaire, and any physician's evaluation you provide, are health data and are treated as sensitive personal data. We ask for your express consent to collect them.
To assess whether you can safely take part in the diving you have booked; to plan and run courses and excursions; to meet the training standards of the certifying agencies; to reach you or your emergency contact about a booking or in an emergency; to keep the records a dive operation is required to keep; and to issue invoices. With your separate consent, to tell you about future trips and offers.
Certifying agencies (PADI, TDI, NAUI) when you enrol in a course they certify; emergency and medical services, and your insurer, in an emergency; and the service providers that host our systems and deliver our messages ([HOSTING PROVIDER], [MESSAGING PROVIDER]), who process data only on our instructions. We do not sell personal data.
Signed forms and medical questionnaires for the period required by the certifying agencies and applicable law, and in any case no longer than [RETENTION PERIOD]. Contact details for as long as you remain a customer, and until you ask us to delete them.
You may access, rectify, cancel or object to the use of your personal data (ARCO rights), and withdraw consent, by writing to saul@sanatecdiving.com. We will respond within the period the law sets. You may also limit the use of your data for offers at the same address.
We may update this notice. The version in force is shown at sanatecdiving.com/privacy, and you will be asked to accept a new version before providing further data.
Including the changes and cancellation policy. · Version 2026-10-05
A minimum of 48 hours' notice is required to cancel a booking in order to receive a refund of the deposit.
Cancellations made with less than 48 hours' notice, or no-shows, are non-refundable.
A minimum of 48 hours' notice is required to reschedule a booking without an additional charge.
Rescheduling requests made with less than 48 hours' notice will incur a $500 MXN fee per person.
All changes and rescheduling requests are subject to availability and weather conditions.
Course deposits are non-refundable within 30 days of the scheduled course start date.
If a course is cancelled more than 30 days before the scheduled start date, the refundable amount will be $1,500 MXN, unless otherwise agreed in writing.
Any remaining amount paid toward a course may be subject to the specific terms and conditions of the applicable course or training agency.
During peak periods (15 December to 15 January), the cancellation notice period is extended to 7 days prior to the activity start date.
If a medical condition prevents a client from participating in a scheduled activity, a valid medical certificate from a licensed physician may be required.
Sana Tec Diving will make reasonable efforts to reschedule the activity. If rescheduling is not possible, a refund may be provided upon receipt and verification of valid medical documentation.
All diving and water activities are subject to weather, sea, environmental, operational and safety conditions.
If Sana Tec Diving is unable to provide the reserved activity due to weather, environmental conditions, safety concerns or other circumstances beyond our reasonable control, we will make reasonable efforts to offer an alternative date or activity.
If the client declines the alternative option, Sana Tec Diving may deduct reasonable administrative costs incurred in connection with the booking, up to $500 MXN per person, from the amount refundable.
Sana Tec Diving reserves the right to cancel, postpone, modify or terminate an activity whenever reasonably necessary to protect the safety of clients, staff, guides, instructors or equipment.
Sana Tec Diving will make reasonable efforts to follow the published dive schedules and itineraries.
However, schedules, dive sites, routes, depths and itineraries may be modified when necessary due to weather, water conditions, environmental conditions, site restrictions, safety considerations, equipment issues, local regulations or other circumstances beyond our reasonable control.
The final decision regarding dive-site selection, dive profiles and operational procedures rests with the assigned dive professional or trip leader, based on safety considerations.
Sana Tec Diving shall not be responsible for compensation for changes or cancellations resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, adverse weather conditions, government restrictions, strikes, civil disturbances, traffic disruptions, accidents or other unforeseen events.
Diving and related activities involve inherent risks. All clients participate voluntarily and acknowledge the inherent risks associated with scuba diving, freediving, snorkelling, boat activities, cenote diving, cave environments and other aquatic activities.
Clients are responsible for ensuring that they meet the medical, certification, training and experience requirements applicable to the activity they have booked.
Clients are strongly advised to have valid travel and dive insurance appropriate for their activity, including coverage for medical treatment, emergency evacuation, diving-related incidents, third-party liability, and equipment loss or damage where applicable.
Sana Tec Diving will take reasonable measures to conduct activities in accordance with applicable safety procedures, training-agency standards and local requirements.
Sana Tec Diving shall not be liable for loss, damage, injury, delay or additional expenses resulting from circumstances beyond its reasonable control, or from a client's failure to follow safety instructions, disclose relevant medical information, or comply with applicable rules and procedures.
Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
Any reasonable safety decision made by a Sana Tec Diving employee, instructor, guide, divemaster, captain or other authorized professional will be final regarding the safety and continuation of an activity.
Sana Tec Diving reserves the right to refuse or terminate participation when a client is considered unfit, unsafe, medically unsuitable, insufficiently certified or experienced for the booked activity, or otherwise unable to safely participate.
No refund will be provided for an activity terminated due to a client's failure to meet the applicable certification, training, medical or experience requirements, except where otherwise required by applicable law.
Sana Tec Diving will not be responsible for a client who commits an illegal act or violates applicable laws, regulations or safety procedures. Such conduct may result in immediate exclusion from the activity without refund.
If a client is found to be under the influence of alcohol, recreational drugs or any substance that may impair judgment, coordination or the ability to safely participate, Sana Tec Diving reserves the right to refuse or terminate participation without refund.
Clients are required to follow all instructions provided by Sana Tec Diving staff and to act in a manner that does not endanger themselves, other participants, staff, guides, instructors or equipment.
By making a booking or participating in an activity with Sana Tec Diving, the client confirms that they have read, understood and accepted these Terms and Conditions.
These Terms and Conditions are intended to establish clear expectations between Sana Tec Diving and its clients and may be updated from time to time.